In 2024, Huckleberry House welcomed its first Community Case Manager, Taylor, to the Counseling Center. This role was created after noticing a gap in services affecting both our young people and counselors.
Prior to Taylor’s arrival, Erica Schnitz, Clinical Director, noticed counselors were spending more time problem-solving in therapy sessions for employment and housing issues rather than providing mental health services. She explains, “When basic needs aren’t met, you can’t work on mental health. The physical danger needs to be addressed first.” In an effort to bridge this gap, Erica received the green light to hire a Community Case Manager.
In February, Taylor joined Huckleberry House, hitting the ground running, to provide services that dampen outside stressors our young people face while allowing counseling staff to resume working primarily on mental health support. In her first four months, Taylor worked with 39 clients on various stressors.
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The role of Community Case Manager is proactive. By addressing clients’ fundamental needs, Taylor aims to prevent youth from entering the homelessness services system. She specializes in a range of support services, including financial literacy, liaising with landlords, managing waitlists at community agencies, and addressing various employment and education needs. Taylor works diligently to break down bureaucratic barriers, ensuring that young people can access necessary services without unnecessary delays or complications.
Her presence has led to tangible benefits, not only for the counseling clients but also for our therapists. Many counselors have reported decreased stress levels and an enhanced ability to focus on providing mental health support. By collaborating closely, Taylor and therapists can create a more comprehensive and holistic approach that addresses both immediate and long-term needs.
The process for engaging Taylor’s services is flexible and responsive. Clients might be referred to her during the initial counseling intake if they express additional needs, or they may be connected to her later in their therapy journey as new challenges arise. This adaptability ensures that every client receives support tailored to their circumstances.
In addition to her work with existing clients, Taylor offers bridge services for young people transitioning out of our Teen Crisis Shelter. She remains a consistent point of contact, helping these young people navigate the challenges they face until they and/or their family can be linked to additional resources and mental health services. This continuity of care is crucial for ensuring that young people do not slip through the cracks.
When reflecting on her motivation in this role, Taylor shared: “I’ve had a mindset shift over the past nine months. Rather than focusing on the overwhelming issue of homelessness, I now celebrate the small victories and see their positive impacts on my clients.” This change in perspective emphasizes the importance of recognizing and celebrating progress, no matter how incremental.
Through Taylor’s dedicated efforts, Huckleberry House continues to enhance its support for young people, ensuring they have the necessary resources and assistance to thrive both mentally and physically. This holistic approach not only addresses immediate needs but also lays the groundwork for long-term success, empowering young individuals to lead fulfilling lives.
